Client services
Repair management
The core service of repairing damaged vehicles is at the heart of our business. Working to the highest standards, in the shortest possible time and with minimum cost and administration, is of extreme importance. Irrespective of how you need to administer the claims management process or who undertakes it, FARG offers many features including:
- Single point of contact for drivers 24/7
- Claim form administration, electronic or paper
- Online reporting function
- Nationwide network of top quality repairers
- Collection and delivery of all vehicles
- 24 hour roadside recovery service
- Computerised estimating facility
- Digital imaging capability
- Unconditional guarantee on all repairs for 3 years
- Only OE parts fitted (unless client specifies otherwise)
- Pre-emptive downtime control
- Independent authorisation process
- Nationwide volume terms and conditions
- Nationwide service guarantees
- Strategic management information
- Internet access to all information
- Replacement vehicle programmes
- Centralised billing facility
- Links to your Broker, Insurer, Claims Management and Uninsured Loss Recovery providers
- No fee
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Accident Management
The FARG approach to Accident Management offers a unique concept in motor fleet accident management.
Unlike traditional "off the peg" packages, the FARG approach brings together pre-eminent specialists in their respective fields to form simple managed programmes operated through one dedicated telephone number. This 'one-stop-shop' approach offers the level of expertise and professionalism our clients expect - but without the attendant hidden costs of traditional accident management.
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Key Features
- A full accident management service
- You can choose the preferred suppliers if required
- Ultimate flexibility
- The account operates through one central telephone number
- Bespoke reporting on line
- No commissions change hands between any suppliers
- All repairs are validated independently
- Most cost effective method of administering claims
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Key Benefits
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- Reduced accident costs with no covert payments being paid to any source
- National rate structure, best practices repair procedure and independent inspection service used to control repair costs
- No fee for core service
- Quality management information enabling informed strategic and tactical decisions resulting in real cost savings
- Reduced administration allows complete focus on business needs
- Central billing assisting in cash management and further reduction in administration
- Enhanced residual values due to the highest quality repairs and an undisputed guarantee on that quality
- Minimum hire costs guaranteed through a proactive downtime management system
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Engineering
FARG consciously does not offer any 'in-house' engineering service. It is FARG's belief that all costs should be monitored & controlled by an independent engineering company who only have the client's best interests at heart.
FARG is able to suggest a number of engineering companies used by our existing client base all of which can offer:
- Nationwide inspection service
- Remote video inspection
- Authorisation of vehicle repair
- Total loss negotiation and salvage disposal
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Vehicle Rental
FARG can offer a range of competitively priced hire vehicles in conjunction with National Car Rental and Thrifty Car Rental.
To avoid driver disruption FARG can facilitate the booking of replacement vehicles on a 'key for key' basis and can also ensure the vehicle hires are terminated promptly to reduce costs.
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Members Login
If you have been supplied a unique user i.d and password and would like to view the latest real time progress on your vehicle(s) click here
Should you require any assistance, please contact FARG on 08700 500509
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